Last updated: 30 September 2026
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If several goods of one order are delivered separately, the period starts when you receive the last of them.
To exercise your right of withdrawal, you must inform us (Brenter GmbH, Arnsdorferstraße 21, 5110 Oberndorf bei Salzburg, Austria, phone +43 6272 7777, e-mail office@snowbike.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. You can also withdraw directly via the withdrawal function on our website (snowbike.com/en/withdraw-from-contract/); we will then confirm receipt by e-mail without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery), without undue delay and in any event not later than 14 days from the day on which we receive your withdrawal. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to Brenter GmbH, Arnsdorferstr. 21, 5110 Oberndorf, Austria. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised (§ 18 (1) 3 FAGG), e.g. snowbikes in a special design built at the customer’s request.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Brenter GmbH, Arnsdorferstraße 21, 5110 Oberndorf bei Salzburg, Austria, e-mail office@snowbike.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
This is a translation. In case of discrepancies, the German version prevails.